FAQs

Woohoo! Orders may take between 1-4 business days to process, depending on product availability. Note that we do not ship on Fridays or weekends.

If your order includes frozen items, it will ship via UPS to arrive in one or two business days. All non-frozen orders also ship via UPS, originating in Illinois.

All orders ship via UPS. Please note that frozen and non-frozen orders ship separately.

A tracking number will be sent automatically via email (or text, if selected) when your order is shipped, and when it is delivered.

Usually a good dig through your Spam folder will turn up a missing tracking number! But if that doesn’t work, email us at hello@belgianboys.com with your order number in the subject line, and we will happily send it over.

Uh oh! Please contact hello@belgianboys.com with your order number and tracking number and we’ll look into it.

We’re in the process of looking for a Canadian home! Join our mailing list or follow us on social media for news on when we expand Northward.

After placing your order, you will receive an order confirmation email. You can click on the button “View My Order” at any time for your current order status.

If the order has not yet been shipped, please email us at hello@belgianboys.com with the order number in the subject line, and we will do our best!

We have partnered with the fulfillment centers best aligned with the specific needs of our perishable products. For that reason, we ship frozen items from one location and dry items from another.

We’re on the case! Please email hello@belgianboys.com with your order number and the products that are missing or incorrect.

If your frozen bundle was unfrozen on arrival, please discard the product and contact us at hello@belgianboys.com with your order number in the subject line. Have no fear, we’ll make things right!

Absolutely! While our waffles ship from our frozen warehouse, they do not need to be shipped frozen, so you should not expect any dry ice on arrival. Once they reach you, feel free to freeze them, refrigerate them, put them in your cupboard or store them however you like.

During the checkout process, click on “Add a discount code or gift card” to enter any discounts or credits.

We’re for you. Email us at hello@belgianboys.com and we’ll get back to you within 48 business hours. (Don’t forget: A little kindness goes a long way!)

All of our cookies and treats come with a 100% happiness guarantee. Should you be dissatisfied with your order, contact us at hello@belgianboys.com and we’ll gladly return the items.

Belgian Boys was born out of nostalgia for European treats, so we make real European treats, simple as that! EU ingredient standards also make it easier to source the premium, clean ingredients that go into the snacks we love.

Nope! Our founders are Belgian, but they’ve snacked their way across Europe to find the tastiest treats from Belgium’s neighboring countries.

At the moment, many of our treats are made with traditional recipes that still rely on wheat and dairy ingredients, but our Original Belgian Waffle, Chocolate Coated Belgian Waffle and Original Crêpes are all dairy-free.

All of our products are certified non-GMO.

All of our products are Kosher certified by Triangle K.

This indicates that while the product does not contain the allergen as an ingredient, it is produced in a facility where this ingredient is used. Such products may contain trace amounts of allergens that can still be harmful to those who are allergic.

We do have several products that are nut-free: The Original Crêpes, Bite-Sized Pancakes, Original Belgian Waffles, Choco Belgian Waffles and both flavors of our Mini Cookie Stashes are all nut-free and are produced in nut-free facilities; an icon indicating such is listed on the product pages. Other products without the nut-free indicator may not contain nuts as an ingredient, but may be produced at facilities that process nuts.

The chocolate in all of our products comes from the renowned Belgian chocolate supplier Callebaut®. They make traceable chocolate, with the goal that all of their chocolate and ingredients will be 100% sustainable by 2025. You can read more about their Forever Chocolate initiative here.

However it tastes best to you! But traditionally, a stroopwafel is placed over a piping hot cup of coffee until the caramel melts to the perfect ooey-gooey consistency, and then enjoyed.

Absolutely! We are happy to get you onto our wholesale platform. Please email us at info@belgianboys.com for more info.

Yes! We would love to chat. Please email us at info@belgianboys.com and we’ll have our sales team reach out.

The best and easiest way to find stores near you is to enter an address or zip code into our store locator. You will be shown the Belgian Boys stockists nearest to you, along with the products they carry.

As we continue expanding our product offerings, we love to hear what products are needed (and where) from our customers. You can use our store locator to fill out a form requesting that a stockist near you carry additional Belgian Boys products, or email us at hello@belgianboys.com.

Not yet, but they’re coming soon!

We love to work with stand-out personalities and voices in the industry! We accept influencer requests directly via Instagram DM, and proposals are reviewed on a weekly basis. 

Rock that Stash is our way of giving back! You can read all about it here, but in short: To win money for the charity of your choice, just snap a pic with one of our Mini Cookie Stashes, post it to social media with the hashtag #rockthatstash, and we’ll notify you if you’ve won!

We offer periodic sales discounts to our customers; join our email list or follow us on social media to stay up-to-date on the latest promos. If you are an existing customer, you can also earn a discount on your next purchase by reviewing the products you received.

You will automatically receive an email inviting you to leave a review 14 days after your purchase!